Basic and Child Case Management Training

Case Management-Service Coordinator Courses and Testing Tip Sheet

Please note (1/19/2023):

Please have all 2022 paperwork in by the end of March 2023. If you have any questions, please contact Delphine Giles at 

The Case Management and Service Coordinator web-based courses/training was developed by Education and Consultative Services of UPMC Western Psychiatric Hospital (formerly OERP) l in conjunction with the Office of Mental Health and Substance Abuse Services, Pennsylvania Department of Human Services.

  • Supervisors: The Basic and Child Case Management/Resource Coordination Training is now available online at The web course allows you to schedule this state-mandated training for intensive case managers and resource coordinators at a time that suits your staff’s schedule.
  • Participants will need to review the modules, complete the tests and the Registration Form (with the exception of the test score) and submit all forms to you. After you have corrected the tests, please ensure that the updated Registration Form (please see next paragraph) is completed with the score, and that all information is correct. Supervisors can request the test answers by contacting Delphine Giles. The Basic CM test questions are worth approximately three points each. The Child CM test questions are worth approximately 4.3 points each. Please estimate to come up with a rounded score.

Completed registration forms (including e-mail addresses for the case manager/service coordinator) should be sent to In the subject line, please write Attn: Delphine Giles. Please do not send the paperwork by USPS. 

Delphine Giles

Fax number: 412.204.9110

Please note: Replacement certificates cost $30. Please hold on to the certificates once Delphine has sent them to you. You can send them to your HR department, or keep them in an employee file, etc. but it’s important to have these certificates for reviews and audits.

Changes in Child Abuse Laws and Reporting Requirements (Updated 2/27/2015)
The website,, is designed to serve as the hub for information related to critical components impacting child protection including a link for mandated reporters to make reports of suspected child abuse electronically, training on child abuse recognition and reporting, information related to clearances and general information related to child protection. Please go to link below and review all pertinent information:

Mandated and Permissive Reporting in Pennsylvania Online Training.  Please go to link below and register to take the test if you have not done so already:  reportabusepa.pitt.

Other Training/Networking Opportunities:

  • Web-based training opportunities:  There are currently more than 20 programs that are available on-line at webcast page. Click here to watch
  • Western Region CM Network:  The Case Management Network represents case manager and service coordinator supervisors and interested others in the western region of Pennsylvania. The CM Network meets quarterly to discuss issues pertaining to case management and service coordination.  There is also a training component to each meeting. To be added to the mailing list, please contact Doreen Barkowitz.


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